Refund Policy
Please review these conditions before placing an order. By ordering, the customer acknowledges the delivery and reshipment terms below.
Delivery commitment
European deliveries have a stated success rate of 99%. Every reasonable effort is made to provide a satisfactory delivery experience.
Reshipment and refund conditions
- If a parcel has not been received and has not been returned to the sender after 20 business days, the order will be resent once at no additional cost.
- If the replacement parcel is also not delivered, a third free reshipment or refund will not be provided. Customers accept the delivery risks when ordering.
- If an order is confiscated, the customer must provide a seizure letter by email. After confirmation, the order may be resent once at no additional cost.
- If a parcel is returned because the recipient was unavailable or because incorrect recipient or address information was supplied, it will not be reshipped or refunded.
- Return-shipping circumstances are reviewed individually. Contact support through the official contact channel before taking further action.
- An order may be cancelled and the payment refunded only before the parcel has been shipped.
Always provide the correct delivery address and the recipient's full first and last name. Keep tracking records and any courier or customs correspondence.